Terms and Conditions

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Sandhills Nanny Co. is delighted to provide users access to our platform for arranging babysitting services with Sandhills Sitter members. To ensure the best outcomes, all parties will be bound by the terms of the contract between you and Sandhills Nanny Co. It's important to remember that any relationship between a sitter and user is an individual one, wherein the sitter does not act as a representative or employee of Sandhills Nanny Co. Payment for all bookings must go through our app to remain compliant; we cannot guarantee that your requested sitter will be available for every booking no matter how much we try. We depend on clients being respectful and honest in their engagements with us and the Sitters we introduce. Consequently, it is inappropriate to hire a Sitter without our awareness or permission. This allows us to keep track of availableSandhills Nanny Co. is delighted to provide users access to our platform for arranging babysitting services with Sandhills Sitter members. To ensure the best outcomes, all parties will be bound by the terms of the contract between you and Sandhills Nanny Co. It's important to remember that any relationship between a sitter and user is an individual one, wherein the sitter does not act as a representative or employee of Sandhills Nanny Co. Payment for all bookings must go through our app to remain compliant; we cannot guarantee that your requested sitter will be available for every booking no matter how much we try. We depend on clients being respectful and honest in their engagements with us and the Sitters we introduce. Consequently, it is inappropriate to hire a Sitter without our awareness or permission. This allows us to keep track of available Sitters for other customers' needs, as well as guarantee that all required fees are paid accordingly. Each pertinent Sitter is intended to benefit from these terms. 

A.) Service Provided: As availability permits, Sandhills Nanny Co. is committed to providing clients with our occasional babysitting services at their request. We cannot guarantee that an occasional sitter will be available for each scheduled date requested by the client.

B.) Fees: Clients who are members will be subject to a monthly membership fee when requesting babysitters. Sitters will receive their respective hourly rates through Sitter Pro at the end of each book. If you are a non-member, you will pay a $25 fee per booking. This Booking Fee can be avoided by joining SNC's membership program. Our babysitting membership is a great value, at only $100 per month. You'll have the convenience of making an unlimited number of bookings, however, fulfillment of each request cannot be guaranteed. Please remember to provide written notice 30 days before canceling your membership.

WE RESERVE THE RIGHT TO CANCEL A MEMBERSHIP AT ANY TIME WITHOUT CAUSE OR REASON.

Hourly Rate: The Client will be expected to cover the cost of $15.00 per hour for childcare services provided by a Sandhills Sitter.

Additional Children: Families with multiple children will incur an additional fee of $2.00 per hour per child. For larger families (5+ children) two Sandhills Sitters will be required to provide adequate care and supervision.

Minimum Booking: Appointments require a three-hour minimum; if the actual total time of service is less than this amount, the client is still obligated to pay for the minimum hours.

Last-Minute Cancellations: To cancel an appointment within 24 hours results in $10 payable to the agency and $5 payable per hour scheduled for childcare services.

Blackout Dates: We do not guarantee service on New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day as well as weekends before and after all these dates. Further restrictions may apply for evening services on Valentine’s Day and New Year's Eve requests (handled on a first-come-first-serve basis). For services provided during blackout dates, there is an additional charge of $6/hr to the caregiver + $5 (per booking) payable to the agency.

Last Minute Care: If requesting childcare with less than 24 hours prior notice there will be an additional backup care fee of $25 ($10 paid to the agency; $15 paid to caregivers).

Sick Care: An additional fee of $25.00 will be charged for any sick child bookings ($15.00 for the childcare provider and $10.00 for the agency).

Transportation Reimbursement: When special transportation is necessary, a $25 travel fee will be charge (for the nanny) if no childcare is included there will also be a reimbursement fee based on the IRS rate per mile (minus 10 complimentary miles) may be imposed. It is the responsibility of the client to provide booster seats or car seats when applicable. Transportation services are unavailable for unregistered clients. 

Town Guests: Our services can also be utilized by non-members from outside of our coverage area via our app, Sitter Pro. 

Inclement Weather: Sandhills Sitters have the right to decide whether they are comfortable driving in bad weather conditions--service cannot be guaranteed in such instances unless the client offers to pick up/drop off sitters accordingly.

Late Arrival: A late arrival fee of $10.00 shall be applied to all bookings that are delayed more than 15 minutes. Please note that caregivers may not be able to accommodate changes to the schedule due to having back-to-back bookings.

Multiple Families: When multiple families are booked under one request, a booking fee of $25 will be added to the total cost. 

Event, Wedding, Corporate, and Church Care:

We are pleased to offer our expert on call sitters for a variety of occasions, including weddings, corporate events, and church gatherings. Our highly skilled team takes pride in creating memorable experiences that exceed expectations. For your convenience, our hourly rate for this care is just $20 per hour. Whether you're looking to host an intimate gathering or a grand celebration, we're here to help you every step of the way. 

We accept payment via credit card or bank account number registered with SNC, as well as Sitter Pro; please bear in mind that processing fees of 5% will apply for the latter option. All updates or payments related to changes in your credit card or bank account information must be completed within 48 hours from invoice date; failing which, a Late Payment Fee of $25 shall be incurred.

Finally, upon request we also provide Meet and Greet services whereby a Sandhills Sitter can visit your home before any scheduled babysitting event; however please note that the minimum hours do not apply for these meetings and clients will automatically incur time charges for the same. 

C.) At SNC, we strive to provide a seamless replacement process if an assigned caregiver is unable to fulfill the requirements of the position. However, please note that while we will do our best to place a new sitter with you quickly, this cannot be guaranteed. 

D.) Other Terms and Safety:

The Client understands that when booking an occasional babysitter through SNC, they agree to the following: contacting a babysitter through the Agency app and not directly, never employing an occasional babysitter without permission from the Agency, determining if a babysitter meets their criteria for hire independent of SNC's referral, not referring our caregivers to any third parties and paying the agency in the event of a cancellation after SNC has provided them with a reliable professional. Additionally, the Client acknowledges that they are responsible for establishing safety rules and hazards within their homes. It is also advisable that Clients leave emergency phone numbers with their occasional babysitters before leaving. Finally, Clients should never feel obligated to leave home if they do not have total comfort with their chosen babysitter.

E.) Sandhills Rent A Nanny, LLC (Sandhills Nanny Co.) and its Clients agree that SNC shall not be held liable for any harm that may occur to the child under the care of a caregiver. This Agreement supersedes all prior agreements or arrangements made by The Client and Sandhills Nanny Co. No oral or written understanding between The Client and Sandhills Nanny Co. will render substitution of this document ineffective. Furthermore, any modifications to the Agreement must be in writing and be signed off by both parties before they are enforced. Lastly, Sandhills Nanny Co. reserves the right to modify these terms as it sees fit by posting them on its website; continued use of our services will constitute your consent to those terms.

Sandhills Nanny Co. may revise the Fees and Policies Schedule from time to time upon providing notice to the Client. All services provided by Sandhills Nanny Co. are presented “as is” and “with all faults”, and any implied warranties or conditions are expressly excluded. Sandhills Nanny Co. is not responsible for errors or omissions in all information materials. Additionally, no representations or warranties relating to the suitability of a Care Provider are made. If Sandhills Nanny Co.'s gross negligence or willful misconduct causes harm, however, liability shall in no case exceed Booking Fees paid by Client within six months before the occurrence of action giving rise to said liability.

For those who use the Garden Montessori booking please read the following!   

You agree to hold Graham & Keane, LLC DBA The Garden harmless for any harm that our child may experience while under the care of Sandhills Rent-A Nanny. We are aware that The Garden & Sandhills Rent A Nanny is not affiliated in any way outside of the discounted rate offered for enrolled students.  We hold Graham & Keane, LLC DBA The Garden harmless for any harm that may befall the child receiving care when Sandhills Rent A Nanny provides any services for our family.  BY SIGNING BELOW, I AGREE AND UNDERSTAND THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GRAHAM & KEANE, LLC DBA The Garden OR ITS OFFICERS OR EMPLOYEES BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, INDIRECT, OR EXEMPLARY DAMAGES WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATING TO ANY AGREEMENT OR USER'S USE OF OR INABILITY TO USE THE PRODUCTS, SERVICES, AND INFORMATION PROVIDED BY SANDHILLS RENT A NANNY, OR THE PROVISION OR FAILURE TO PROVIDE SUPPORT SERVICES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF CONFIDENTIAL OR OTHER INFORMATION, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY (INCLUDING OF GOOD FAITH OR REASONABLE CARE), NEGLIGENCE, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER CLAIM FOR PECUNIARY OR OTHER LOSS WHATSOEVER, OR FOR ANY CLAIM OR DEMAND AGAINST USER BY ANY OTHER PARTY, EVEN IF Graham & Keane LLC DBA The Garden HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Fee Schedule Information For Nanny Placements Only

Registration Fee For Placements:

Sandhills Nanny Co. requires a registration fee of Three Hundred Dollars ($300.00) for the Client to receive the benefits of the ChildCare Services Agreement (the “Agreement”). This amount is due in full upon the execution of this Agreement and is non-refundable. Registration documentation must be completed before any placement services are provided.

If you're looking for a temporary or part-time nanny, SNC is here to help. We'll begin the process by charging you a $300 deposit, which will go towards our marketing efforts. Upon successful placement of your nanny, you'll owe us the applicable placement fee: $2500 for a temporary placement and $3000 for a part-time placement. Payment must be made in full. You'll also have a 30-day guarantee on temp and part-time placements; if contract termination occurs within those first thirty days, additional fees will apply to future placements. 

For full-time placements exceeding 35 hours a week, a $300 deposit is required to initiate the process. This fee goes toward our marketing efforts and is applied toward the final placement fee due upon successful nanny placement. The client shall then pay SNC the chosen level of placement fee; this fee cannot be combined with any other.

For a Standard Placement, the client shall pay Four Thousand Dollars ($4000.00). The Client will pay the full-time full-time nanny directly for his or her services. The Client will have a 30-day guarantee on the nanny placements. If the nanny’s contract is terminated after the30 days of signing the placement fee will be due for future placements.

For an Elite Placement, the client shall pay Five Thousand Dollars ($5000.00). The Client will pay the full-time nanny directly for his or her services. The Client will have a 90 day90-day guarantee on the nanny placements. If the nanny’s contract is terminated after 90 days of signing the placement fee will be due for future placements.

For an Exclusive Placement, the client shall pay Six Thousand Dollars ($6000.00). The Client will pay the full-time nanny directly for his or her services. The Client will have a 180-day guarantee on the nanny placements. If the nanny’s contract is terminated after 180 days of signing the placement fee will be due for future placements.

Within the limits of the Client's Placement Package (30, 60, or 180 days), SNC will provide one replacement referral for each initial Candidate who leaves or is terminated from their employment. To qualify for a replacement referral, the Client must adhere to all terms of this Agreement and be compliant with applicable laws. The Client must issue a Notification of Termination within 48 hours, payout in full per legal requirements, not drastically alter any job duties or descriptions, and complete and submit a fully executed Work Agreement to SNC within the first day of employment or engagement with the Candidate, and refrain from all instances of harassment or abuse.

SNC has the sole and absolute discretion to determine whether or not the Client satisfies all conditions. Once a Candidate is hired, SNC is no longer owed the additional referrals indicated in the Client’s selected Placement Package (i.e., 30, 90, or 180 days from the Candidate’s first day of employment). As for the Payment Schedule, the Client must pay a $300 nonrefundable deposit to begin the placement search. After selecting a nanny who meets their needs, they must pay off the remaining package balance less the original $300 deposit when the placement contract is signed.

For your convenience, the Client shall keep a credit card number or bank account number on file with SNC. An auto-draft from a bank account will not incur any processing rate whereas there will be a 5% charge for any payment made via credit card. All payments are due in a timely fashion and should be paid when they are due - failure to do so will result in being charged to the aforementioned card or account. Please note that all services rendered by SNC are non-refundable. 

We are pleased to offer our expert on-call sitters for a variety of occasions, including weddings, corporate events, and church gatherings. Our highly skilled team takes pride in creating memorable experiences that exceed expectations. For your convenience, our hourly rate for this care is just $20 per hour. Whether you're looking to host an intimate gathering or a grand celebration, we're here to help you every step of the way. 

A.) Service Provided: As availability permits, Sandhills Nanny Co. is committed to providing clients with our occasional babysitting services at their request. We cannot guarantee that an occasional sitter will be available for each scheduled date requested by the client.

B.) Fees: Clients who are members will be subject to a monthly membership fee when requesting babysitters. Sitters will receive their respective hourly rates through Sitter Pro at the end of each book. If you are a non-member, you will pay a $25 fee per booking. This Booking Fee can be avoided by joining SNC's membership program. Our babysitting membership is a great value, at only $100 per month. You'll have the convenience of making an unlimited number of bookings, however, fulfillment of each request cannot be guaranteed. Please remember to provide written notice 30 days before canceling your membership.

WE RESERVE THE RIGHT TO CANCEL A MEMBERSHIP AT ANY TIME WITHOUT CAUSE OR REASON.

Hourly Rate: The Client will be expected to cover the cost of $15.00 per hour for childcare services provided by a Sandhills Sitter.

Additional Children: Families with multiple children will incur an additional fee of $2.00 per hour per child. For larger families (5+ children) two Sandhills Sitters will be required to provide adequate care and supervision.

Minimum Booking: Appointments require a three-hour minimum; if the actual total time of service is less than this amount, the client is still obligated to pay for the minimum hours.

Last-Minute Cancellations: To cancel an appointment within 24 hours results in $10 payable to the agency and $5 payable per hour scheduled for childcare services.

Blackout Dates: We do not guarantee service on New Year's Day, Easter, Mother's Day, Memorial Day, Father's Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day as well as weekends before and after all these dates. Further restrictions may apply for evening services on Valentine’s Day and New Year's Eve requests (handled on a first-come-first-serve basis). For services provided during blackout dates, there is an additional charge of $6/hr to the caregiver + $5 (per booking) payable to the agency.

Last Minute Care: If requesting childcare with less than 48 hours prior notice there will be an additional backup care fee of $25 ($10 paid to the agency; $15 paid to caregivers).

Sick Care: An additional fee of $25.00 will be charged for any sick child bookings ($15.00 for the childcare provider and $10.00 for the agency).

Transportation Reimbursement: When special transportation is necessary, a reimbursement fee based on the IRS rate per mile (minus 10 complimentary miles) may be imposed. It is the responsibility of the client to provide booster seats or car seats when applicable. Transportation services are unavailable for unregistered clients. 

Town Guests: Our services can also be utilized by non-members from outside of our coverage area via our app, Sitter Pro. 

Inclement Weather: Sandhills Sitters have the right to decide whether they are comfortable driving in bad weather conditions--service cannot be guaranteed in such instances unless the client offers to pick up/drop off sitters accordingly.

Late Arrival: A late arrival fee of $10.00 shall be applied to all bookings that are delayed more than 15 minutes. Please note that caregivers may not be able to accommodate changes to the schedule due to having back-to-back bookings.

Multiple Families: When multiple families are booked under one request, a booking fee of $25 will be added to the total cost. 

We accept payment via credit card or bank account number registered with SNC, as well as Sitter Pro; please bear in mind that processing fees of 5% will apply for the latter option. All updates or payments related to changes in your credit card or bank account information must be completed within 48 hours from invoice date; failing which, a Late Payment Fee of $25 shall be incurred.

Finally, upon request we also provide Meet and Greet services whereby a Sandhills Sitter can visit your home before any scheduled babysitting event; however please note that the minimum hours do not apply for these meetings and clients will automatically incur time charges for the same. 

C.) At SNC, we strive to provide a seamless replacement process if an assigned caregiver is unable to fulfill the requirements of the position. However, please note that while we will do our best to place a new sitter with you quickly, this cannot be guaranteed. 

D.) Other Terms and Safety:

The Client understands that when booking an occasional babysitter through SNC, they agree to the following: contacting a babysitter through the Agency app and not directly, never employing an occasional babysitter without permission from the Agency, determining if a babysitter meets their criteria for hire independent of SNC's referral, not referring our caregivers to any third parties and paying the agency in the event of a cancellation after SNC has provided them with a reliable professional. Additionally, the Client acknowledges that they are responsible for establishing safety rules and hazards within their homes. It is also advisable that Clients leave emergency phone numbers with their occasional babysitters before leaving. Finally, Clients should never feel obligated to leave home if they do not have total comfort with their chosen babysitter.

E.) Sandhills Rent A Nanny, LLC (Sandhills Nanny Co.) and its Clients agree that SNC shall not be held liable for any harm that may occur to the child under the care of a caregiver. This Agreement supersedes all prior agreements or arrangements made by The Client and Sandhills Nanny Co. No oral or written understanding between The Client and Sandhills Nanny Co. will render substitution of this document ineffective. Furthermore, any modifications to the Agreement must be in writing and be signed off by both parties before they are enforced. Lastly, Sandhills Nanny Co. reserves the right to modify these terms as it sees fit by posting them on its website; continued use of our services will constitute your consent to those terms.

Sandhills Nanny Co. may revise the Fees and Policies Schedule from time to time upon providing notice to the Client. All services provided by Sandhills Nanny Co. are presented “as is” and “with all faults”, and any implied warranties or conditions are expressly excluded. Sandhills Nanny Co. is not responsible for errors or omissions in all information materials. Additionally, no representations or warranties relating to the suitability of a Care Provider are made. If Sandhills Nanny Co.'s gross negligence or willful misconduct causes harm, however, liability shall in no case exceed Booking Fees paid by Client within six months before the occurrence of action giving rise to said liability.

For those who use the Garden Montessori booking please read the following!   

You agree to hold Graham & Keane, LLC DBA The Garden harmless for any harm that our child may experience while under the care of Sandhills Rent-A Nanny. We are aware that The Garden & Sandhills Rent A Nanny is not affiliated in any way outside of the discounted rate offered for enrolled students.  We hold Graham & Keane, LLC DBA The Garden harmless for any harm that may befall the child receiving care when Sandhills Rent A Nanny provides any services for our family.  BY SIGNING BELOW, I AGREE AND UNDERSTAND THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GRAHAM & KEANE, LLC DBA The Garden OR ITS OFFICERS OR EMPLOYEES BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, INDIRECT, OR EXEMPLARY DAMAGES WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATING TO ANY AGREEMENT OR USER'S USE OF OR INABILITY TO USE THE PRODUCTS, SERVICES, AND INFORMATION PROVIDED BY SANDHILLS RENT A NANNY, OR THE PROVISION OR FAILURE TO PROVIDE SUPPORT SERVICES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF CONFIDENTIAL OR OTHER INFORMATION, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY (INCLUDING OF GOOD FAITH OR REASONABLE CARE), NEGLIGENCE, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER CLAIM FOR PECUNIARY OR OTHER LOSS WHATSOEVER, OR FOR ANY CLAIM OR DEMAND AGAINST USER BY ANY OTHER PARTY, EVEN IF Graham & Keane LLC DBA The Garden HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Fee Schedule Information For Nanny Placements Only

Registration Fee For Placements:

Sandhills Nanny Co. requires a registration fee of Three Hundred Dollars ($300.00) for the Client to receive the benefits of the ChildCare Services Agreement (the “Agreement”). This amount is due in full upon the execution of this Agreement and is non-refundable. Registration documentation must be completed before any placement services are provided.

If you're looking for a temporary or part-time nanny, SNC is here to help. We'll begin the process by charging you a $300 deposit, which will go towards our marketing efforts. Upon successful placement of your nanny, you'll owe us the applicable placement fee: $3000 for a temporary placement and $3500 for a part-time placement. Payment must be made in full. You'll also have a 30-day guarantee on temp and part-time placements; if contract termination occurs within those first thirty days, additional fees will apply to future placements. 

For full-time placements exceeding 35 hours a week, a $300 deposit is required to initiate the process. This fee goes toward our marketing efforts and is applied toward the final placement fee due upon successful nanny placement. The client shall then pay SNC the chosen level of placement fee; this fee cannot be combined with any other.

For a Standard Placement, the client shall pay  ($4500.00). The Client will pay the full-time full-time nanny directly for his or her services. The Client will have a 30-day guarantee on the nanny placements. If the nanny’s contract is terminated after the30 days of signing the placement fee will be due for future placements.

For an Elite Placement, the client shall pay  ($5500.00). The Client will pay the full-time nanny directly for his or her services. The Client will have a 90-day guarantee on the nanny placements. If the nanny’s contract is terminated after 90 days of signing the placement fee will be due for future placements.

For an Exclusive Placement, the client shall pay ($6500.00). The Client will pay the full-time nanny directly for his or her services. The Client will have a 180-day guarantee on the nanny placements. If the nanny’s contract is terminated after 180 days of signing the placement fee will be due for future placements.

Within the limits of the Client's Placement Package (30, 90, or 180 days), SNC will provide one replacement referral for each initial Candidate who leaves or is terminated from their employment. To qualify for a replacement referral, the Client must adhere to all terms of this Agreement and be compliant with applicable laws. The Client must issue a Notification of Termination within 48 hours, payout in full per legal requirements, not drastically alter any job duties or descriptions, and complete and submit a fully executed Work Agreement to SNC within the first day of employment or engagement with the Candidate, and refrain from all instances of harassment or abuse.

SNC has the sole and absolute discretion to determine whether or not the Client satisfies all conditions. Once a Candidate is hired, SNC is no longer owed the additional referrals indicated in the Client’s selected Placement Package (i.e., 30, 90, or 180 days from the Candidate’s first day of employment). As for the Payment Schedule, the Client must pay a $300 nonrefundable deposit to begin the placement search. After selecting a nanny who meets their needs, they must pay off the remaining package balance less the original $300 deposit when the placement contract is signed.

For your convenience, the Client shall keep a credit card number or bank account number on file with SNC. An auto-draft from a bank account will not incur any processing rate whereas there will be a 5% charge for any payment made via credit card. All payments are due in a timely fashion and should be paid when they are due - failure to do so will result in being charged to the aforementioned card or account. Please note that all services rendered by SNC are non-refundable. 

Kindly note that this Fee and Policy Schedule may be revised from time to time upon notice to the client; therefore we kindly recommend staying up-to-date on any policy changes.

UPDATED AND EFFECTIVE MAY 22, 2023